The Airline With the Best Customer Service in the U.S. Is Now in Minnesota

Good news if you're flying on the biggest airline in Minnesota this summer: it's once again ranked as the number-one airline in the country when it comes to customer service.

It's the largest airline in Minnesota-- and it's #1 again

That's the word this week from Delta Airlines, which just placed on top of the latest J.D. Power 2024 survey for North America Airline Satisfaction in two different classes. Delta, of course, has its second-largest hub at the largest airport in Minnesota, the Minneapolis-St. - St. Paul International Airport (MSP) in Bloomington.

I still kind of think of Delta as a 'Minnesota' airline, even though it's not headquartered here. Its corporate headquarters are in Atlanta, but since Delta merged with Minnesota's Northwest Airlines in 2008, Delta still has a major Minnesota influence.

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And now, Delta has just been named the best airline in the industry for this year for the first class/business segment, followed by Jet Blue Airways. JD Power said Delta also placed first in the premium economy segment for a second consecutive year. It's just another award for Delta, who back in January of 2024 was named the Top Airline in the Country by the latest Wall Street Journal survey.

So how did they come up with those rankings?

According to J.D. Power, they surveyed over 9,500 air travelers between March of 2023 and March of 2024 across eight different categories: aircraft; baggage; boarding; check-in; cost and fees; flight crew; in-flight services; and reservations. And in the Premium Economy class, Delta placed first this year, with a score of 716 out of a possible 1,000 points. Alaska Airlines placed second with 687 while American Airlines placed third with 684 points.

In addition to Minneapolis, Delta also offers flights out of Rochester

It's also impressive to note that you don't have to head to MSP to fly on the number-one airline in the country, either. Delta offers direct flights to Chicago and connecting flights to MSP from Minnesota's Med City at Rochester International Airport.

ALSO INTERESTING: Delta Just Raised This Fee on Flights Out of MN

As I mentioned earlier, Delta merged with Minneapolis-based Northwest Airlines back in 2008. Northwest was one of those brands that was once huge here in Minnesota (kind of like Dayton's also was) but that now no longer exists. Which is the same for many of the following famous brands. Keep scrolling to see how many YOU remember!

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