
America’s Favorite Fast Food Chain Has Two Rochester Locations
Move over, Chick-Fil-A, there’s a new fast-food king in America, and it just ended an 11-year winning streak.
Every year, a massive national survey ranks the country's most popular fast-food spots based on everything from value to customer service and food quality. For over a decade, Chick-fil-A has basically been untouchable.
But the 2026 results were just released, and a sandwich shop barely squeaked past them to claim this year's crown.
Think you know which one??
The newly crowned champion has more than 4,000 locations across the US and Canada, according to their website, including two locations right here in Rochester, one on Commerce Drive and the other on Crossroads Drive... and I’ve actually never been.
According to the latest American Customer Satisfaction Index, Jersey Mike’s just officially took the top spot as America's new favorite fast food joint.

If you've never been, Jersey Mike's is famous for fresh subs made "Mike's Way" (onions, lettuce, tomatoes, vinegar, oil, and spices). But, they're more than just good subs. According to their website, a huge part of their culture is giving back, they even donate 100% of sales to local charities during their annual Day of Giving.
Since I can't personally vouch for it yet, I looked at the numbers to see how close this race actually was. Jersey Mike's edged out the competition by a single point.
Here's how the rest of the top 10 shook out:
1. Jersey Mike's (84)
2. Chick-fil-A (83)
T-3. Jimmy John's (81)
T-3. Panda Express (81)
T-5. KFC (80)
T-5. Papa Johns (80)
T-5. Pizza Hut (80)
T-8. Domino's (79)
T-8. Raising Cane's (79)
T-8. Starbucks (79)
T-8. Subway (79)
The biggest shocker at the bottom? McDonald’s and Dairy Queen ended up tied for last place with a score of 72 out of 100.
Related: America's Best Pizza Can Be Found in Minnesota
So now I have to ask...
Do you agree?
Is Jersey Mike's really the best fast-food chain in America, or is Chick-fil-A (or somewhere else) still your go-to?
Rochester's First Ave Food Court Features Tastes From Around the World
Gallery Credit: Troy Dunken
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